@import"https://fonts.googleapis.com/css2?family=Inter:wght@400;500;600;700&family=JetBrains+Mono:wght@400;500&display=swap";*,*:before,*:after{box-sizing:border-box;margin:0;padding:0}:root{--bg: #0f1117;--surface: #181c27;--surface2: #1f2435;--border: #2a3045;--primary: #4f7ef8;--primary-h: #3a6be8;--accent: #f87c4f;--text: #e8ecf4;--text-2: #8b93aa;--text-3: #5a6278;--success: #3ecf8e;--warning: #f5a623;--danger: #f45b5b;--info: #54b8f0;--p-low: #3ecf8e;--p-medium: #f5a623;--p-high: #f87c4f;--p-urgent: #f45b5b;--s-open: #4f7ef8;--s-progress: #f87c4f;--s-pending: #9b7ef8;--s-resolved: #3ecf8e;--s-closed: #5a6278}body{font-family:Inter,sans-serif;background:var(--bg);color:var(--text);min-height:100vh;font-size:14px;line-height:1.5}a{color:inherit;text-decoration:none}button{cursor:pointer;font-family:inherit}input,select,textarea{font-family:inherit}.app-shell{display:flex;min-height:100vh}.sidebar{width:230px;flex-shrink:0;background:var(--surface);border-right:1px solid var(--border);display:flex;flex-direction:column;padding:24px 0;position:sticky;top:0;height:100vh}.sidebar-logo{padding:0 20px 24px;border-bottom:1px solid var(--border);margin-bottom:16px}.sidebar-logo h1{font-size:15px;font-weight:700;color:var(--text);letter-spacing:-.3px}.sidebar-logo span{font-size:11px;color:var(--primary);font-weight:600;text-transform:uppercase;letter-spacing:.8px}.sidebar-nav{flex:1;padding:0 10px}.nav-section-label{font-size:10px;font-weight:600;color:var(--text-3);text-transform:uppercase;letter-spacing:1px;padding:12px 10px 6px}.nav-item{display:flex;align-items:center;gap:10px;padding:9px 10px;border-radius:7px;color:var(--text-2);font-size:13.5px;font-weight:500;transition:background .15s,color .15s;margin-bottom:2px}.nav-item:hover{background:var(--surface2);color:var(--text)}.nav-item.active{background:#4f7ef826;color:var(--primary)}.nav-item .icon{font-size:16px;width:20px;text-align:center}.sidebar-footer{padding:16px 16px 0;border-top:1px solid var(--border);margin-top:auto}.user-pill{display:flex;align-items:center;gap:10px;padding:8px 6px;border-radius:8px}.user-avatar{width:32px;height:32px;background:var(--primary);border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:12px;font-weight:700;color:#fff;flex-shrink:0}.user-info{flex:1;min-width:0}.user-info strong{display:block;font-size:13px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.user-info small{color:var(--text-2);font-size:11px;text-transform:capitalize}.logout-btn{background:none;border:none;color:var(--text-3);font-size:16px;padding:4px;border-radius:5px;transition:color .15s}.logout-btn:hover{color:var(--danger)}.main-content{flex:1;overflow:auto}.page-header{padding:28px 32px 0;margin-bottom:24px}.page-header h2{font-size:22px;font-weight:700;letter-spacing:-.4px}.page-header p{color:var(--text-2);font-size:13px;margin-top:4px}.page-body{padding:0 32px 32px}.card{background:var(--surface);border:1px solid var(--border);border-radius:12px;padding:20px}.btn{display:inline-flex;align-items:center;gap:6px;padding:8px 14px;border-radius:8px;font-size:13.5px;font-weight:600;border:none;transition:background .15s,transform .1s}.btn:active{transform:scale(.98)}.btn-primary{background:var(--primary);color:#fff}.btn-primary:hover{background:var(--primary-h)}.btn-secondary{background:var(--surface2);color:var(--text);border:1px solid var(--border)}.btn-secondary:hover{border-color:var(--primary);color:var(--primary)}.btn-danger{background:#f45b5b26;color:var(--danger);border:1px solid rgba(244,91,91,.3)}.btn-sm{padding:5px 10px;font-size:12px}.btn-ghost{background:none;border:none;color:var(--text-2);padding:6px 10px}.btn-ghost:hover{color:var(--text);background:var(--surface2)}.badge{display:inline-flex;align-items:center;padding:3px 9px;border-radius:20px;font-size:11.5px;font-weight:600;letter-spacing:.2px;white-space:nowrap}.badge-priority-Low{background:#3ecf8e26;color:var(--p-low)}.badge-priority-Medium{background:#f5a62326;color:var(--p-medium)}.badge-priority-High{background:#f87c4f26;color:var(--p-high)}.badge-priority-Urgent{background:#f45b5b26;color:var(--p-urgent)}.badge-status-Open{background:#4f7ef826;color:var(--s-open)}.badge-status-In\ Progress{background:#f87c4f26;color:var(--s-progress)}.badge-status-Pending\ Customer{background:#9b7ef826;color:var(--s-pending)}.badge-status-Resolved{background:#3ecf8e26;color:var(--s-resolved)}.badge-status-Closed{background:#5a627826;color:var(--s-closed)}.form-group{margin-bottom:18px}.form-group label{display:block;font-size:12.5px;font-weight:600;color:var(--text-2);margin-bottom:6px;text-transform:uppercase;letter-spacing:.5px}.form-control{width:100%;background:var(--bg);border:1px solid var(--border);color:var(--text);border-radius:8px;padding:9px 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var(--border);border-radius:12px;padding:20px}.stat-card .stat-label{font-size:11px;font-weight:600;color:var(--text-3);text-transform:uppercase;letter-spacing:.8px;margin-bottom:8px}.stat-card .stat-value{font-size:30px;font-weight:700;letter-spacing:-1px;line-height:1}.stat-card .stat-sub{font-size:11.5px;color:var(--text-2);margin-top:6px}.filters-bar{display:flex;gap:10px;align-items:center;flex-wrap:wrap;margin-bottom:18px}.filter-select{background:var(--surface2);border:1px solid var(--border);color:var(--text);border-radius:8px;padding:7px 10px;font-size:13px;outline:none;cursor:pointer;transition:border-color .15s}.filter-select:focus{border-color:var(--primary)}.search-input{background:var(--surface2);border:1px solid var(--border);color:var(--text);border-radius:8px;padding:7px 12px 7px 32px;font-size:13px;outline:none;transition:border-color .15s;min-width:200px}.search-input:focus{border-color:var(--primary)}.search-wrap{position:relative}.search-wrap .search-icon{position:absolute;left:10px;top:50%;transform:translateY(-50%);color:var(--text-3);font-size:13px;pointer-events:none}.detail-grid{display:grid;grid-template-columns:1fr 300px;gap:24px;align-items:start}.meta-grid{display:grid;grid-template-columns:1fr 1fr;gap:12px}.meta-item label{font-size:11px;font-weight:600;color:var(--text-3);text-transform:uppercase;letter-spacing:.5px;display:block;margin-bottom:4px}.meta-item span{font-size:13.5px;color:var(--text)}.comments-section{margin-top:24px}.comments-section h4{font-size:13px;font-weight:600;color:var(--text-2);text-transform:uppercase;letter-spacing:.5px;margin-bottom:14px}.comment{display:flex;gap:12px;margin-bottom:14px}.comment-avatar{width:28px;height:28px;border-radius:50%;background:var(--surface2);display:flex;align-items:center;justify-content:center;font-size:11px;font-weight:700;color:var(--text-2);flex-shrink:0;margin-top:2px}.comment-bubble{background:var(--surface2);border:1px solid var(--border);border-radius:10px;padding:10px 14px;flex:1}.comment-header{display:flex;align-items:center;gap:8px;margin-bottom:4px}.comment-author{font-size:12.5px;font-weight:600}.comment-time{font-size:11px;color:var(--text-3)}.comment-role{font-size:10px;font-weight:600;padding:1px 6px;border-radius:4px;background:#4f7ef826;color:var(--primary);text-transform:capitalize}.comment-text{font-size:13.5px;color:var(--text)}.comment-input-wrap{display:flex;gap:10px;margin-top:14px}.comment-input-wrap textarea{flex:1;min-height:60px}.comment-input-wrap button{align-self:flex-end}.login-page{min-height:100vh;display:flex;align-items:center;justify-content:center;background:var(--bg)}.login-card{background:var(--surface);border:1px solid var(--border);border-radius:16px;padding:40px;width:380px}.login-card h1{font-size:22px;font-weight:700;margin-bottom:4px}.login-card p{color:var(--text-2);font-size:13px;margin-bottom:28px}.demo-creds{background:var(--surface2);border:1px solid var(--border);border-radius:8px;padding:12px 14px;margin-bottom:24px}.demo-creds p{font-size:11px;font-weight:700;color:var(--text-3);text-transform:uppercase;letter-spacing:.8px;margin-bottom:8px}.demo-creds button{display:block;width:100%;text-align:left;padding:5px 0;border:none;background:none;color:var(--text-2);font-size:12.5px;cursor:pointer;transition:color .1s}.demo-creds button:hover{color:var(--primary)}.error-msg{background:#f45b5b1f;border:1px solid rgba(244,91,91,.25);border-radius:8px;padding:10px 14px;color:var(--danger);font-size:13px;margin-bottom:16px}.bar-chart{display:flex;flex-direction:column;gap:10px}.bar-row{display:flex;align-items:center;gap:10px}.bar-label{font-size:12px;color:var(--text-2);width:110px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;flex-shrink:0}.bar-track{flex:1;height:8px;background:var(--surface2);border-radius:4px;overflow:hidden}.bar-fill{height:100%;border-radius:4px;background:var(--primary);transition:width .5s ease}.bar-count{font-size:12px;font-weight:600;color:var(--text);width:24px;text-align:right}.empty-state{text-align:center;padding:48px 24px;color:var(--text-3)}.empty-state .icon{font-size:36px;margin-bottom:12px}.empty-state p{font-size:14px}.spinner{text-align:center;padding:48px;color:var(--text-2)}.text-mono{font-family:JetBrains Mono,monospace;font-size:12px}.ticket-id{font-family:JetBrains Mono,monospace;font-size:12px;color:var(--text-2)}.grid-2{display:grid;grid-template-columns:1fr 1fr;gap:20px}.alert{padding:10px 14px;border-radius:8px;font-size:13px;margin-bottom:16px}.alert-success{background:#3ecf8e1f;border:1px solid rgba(62,207,142,.3);color:var(--success)}@media(max-width:900px){.stats-grid{grid-template-columns:1fr 1fr}.detail-grid{grid-template-columns:1fr}.form-row-3{grid-template-columns:1fr 1fr}}